President Donald Trump’s Twitter account briefly disappeared Thursday evening thanks to a rogue employee, but is now back up and running, according to the social messaging company.
Shortly before 7 p.m. Thursday, social media reports surfaced that the president’s personal account, @RealDonaldTrump, was unavailable, providing the error message that the user “does not exist.” The account was restored by 7:03 p.m.
Twitter took responsibility for the outage. In a tweeted statement, the company said Trump’s account was “inadvertently deactivated due to human error” by one of its employees. The account was unreachable for 11 minutes.
“We are continuing to investigate and are taking steps to prevent this from happening again,” the company statement continued.
Never miss a local story.
Sign up today for a free 30 day free trial of unlimited digital access.
Later, the company clarified the situation.
“Through our investigation we have learned that this was done by a Twitter customer support employee who did this on the employee’s last day. We are conducting a full internal review,” the company tweeted.
A spokesperson for the White House did not immediately respond to requests for comment.
Many users applauded the former employee.
Can we celibate him or her as a international hero? Maybe a statue in the U.N.?— Johan Melander (@thea3u) November 3, 2017
Now that's what I call customer support. Well done, departed employee; please accept this toast and the thanks of a grateful nation.— Felina (@FelinaBlanc) November 3, 2017
Some of us didn’t witness this. Kindly delete it again so we can all enjoy.— Norm Kelly (@norm) November 3, 2017
Some users questioned the company’s hiring practices.
This doesn't say much for the quality of the people you hire.— Tess (@hyacinth0329) November 3, 2017
Um deleting the president of the United States twitter should be grounds for firing and also this is corruption.— Bonnie (@BonBee81) November 3, 2017
Related stories from Miami Herald
Because they're a publicly traded company that look like idiots if a customer support guy can shut off President of the United States acct— Comfortably Smug (@ComfortablySmug) November 3, 2017
After attending church in Washington, D.C., on National Day of Prayer for the victims of Hurricane Harvey, President Donald Trump was asked if he's going to attack North Korea. "We'll see," he said. The president also took to Twitter throughout the day to respond to North Korea's most recent nuclear test, which the communist country claimed to be its most powerful yet.Alexa Ard / McClatchy
The Associated Press contributed to this report.